Customer Support Specialist Job at Yara International

POSITION:  Customer Support Specialist
ORGANIZATION: Yara International
LOCATION: Dar es salaam
DEADLINE: 27-12-2020


  • A university degree in business related studies
  • A minimum of 3 years work experience in a customer service or customer support role.
  • Display empathy and humility when conversing with customers.
  • Strong organisation skills and attention to details.
  • Self-starter and highly motivated individual with tact and tenacity.
  • Enthusiasm for problem-solving while working collaboratively in a team.
  • Excellent verbal and written communication skills.
  • Familiarity with Zendesk is a plus
  • Apply no later than
  • 27th December 2020
  • Knowledge grows through differences
  • Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity & Inclusion (D&I) as one of our top 7 strategic actions and has more than 400 employees worldwide involved in D&I ambassador networks.


  • Customer Support Specialist is a position based in Dar es Salaam with the following responsibilities;
  • Work closely with and support the Digital Enablers ,  to feed data into the solution backend system
  • Communicate with customers with a strong brand voice and address their enquiries and issues through Zendesk.
  • Manage and update the customer-facing knowledge base and help desk content.
  • Assist in communication between the Performance Marketing/Campaign team and the respective Product Owners for technical issues that affect the customer experience.
  • Provide meaningful feedback to the Product/ Engineering teams to help improve the UX/UI and performance of our digital products. Provide suggestions and enhancements to existing processes to improve overall customer experience.
  • Gather and analyse data to identify customer trends and risk factors.



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